PayPal Case Study Essay Example | Topics and Well Written Essays - 500 words

PayPal Case Study - Essay Example Lots of paypal sellers do not receive payment for items sold through paypal due to credit card fraud and blame paypal for it. Likewise, many buyers do not receivee the goods ordered and paid via paypal as the merchant was bogus and hence blame paypal for not verifying the sellers. Paypal contact number is not easily found on their website. The number is buried deep inside their website. Customers believe that paypal does it on purpose so that they will not be contacted easily. Morover, the customer service number for personal accounts is not toll free and since there is usually a long wait time. Many users also complain that the Terms of Service are not fully disclosed during sign-up. Due to a Paypal email password scam, a lot of user passwords have been hacked. Although the emails requesting passwords were not sent by paypal, this has affected a lot of customers and cost them a lot of money. Inspite of all the criticism it faces, paypal is an increasingly popular method of payment which satisfies a niche market of e-tailers who favor it due to its low transaction fees and global usage. Paypal has been accused of being unethical. But the steps which Paypal has taken to reduce criticism, given below, prove that this accusation is not true. Inorder to combat buyer fraud, paypal uses advanced software to